TERMS OF SERVICE
TERMS OF SERVICE
Chapter 1: General Provisions
Article 1 (Purpose)
The purpose of these Terms of Service (hereinafter referred to as the "Terms") is to define the rights, obligations, and responsibilities of SQEED (hereinafter referred to as the "Company") and the service user (hereinafter referred to as the "Member"), as well as other necessary matters regarding the use of game services provided by the Company through mobile devices, including any ancillary networks, websites, and other related services (collectively referred to as the "Service").
Article 2 (Definitions)
① The definitions of the terms used in these Terms shall be as follows:
"Company" means the business entity that provides the Service through mobile devices.
"Member" means an individual who enters into a use contract in accordance with these Terms and uses the Service provided by the Company.
"Guest Member" (or "Temporary Member") means an individual who provides only a portion of their information and utilizes only a part of the Service. The Company shall not be held liable for any loss of data by a Guest Member resulting from a change of mobile device, deletion of the application, or any other similar actions.
"Mobile Device" means hardware that can download and install Content, including mobile phones, smartphones, Personal Digital Assistants (PDAs), tablets, etc.
"Account Information" collectively refers to the information provided by the Member to the Company, such as the Member's ID number, external account information, device information, nicknames, profile pictures, and friend lists, as well as game usage information (character info, items, levels, etc.) and payment information.
"Content" means all digital materials (paid or free), including game and network services, applications, game currency, and game items, produced by the Company in connection with the provision of the Service for use on mobile devices.
"Open Market" means the e-commerce environment established for the installation of and payment for game content on mobile devices (e.g., Google Play Store, Apple App Store).
"Application" means all programs downloaded or installed through a mobile device to utilize the Service provided by the Company.
"Game Service" means one of the services provided by the Company, referring to the game executed by the Member on a mobile device and its ancillary services.
② Definitions of terms used in these Terms, except as defined in Paragraph 1 of this Article, shall be governed by relevant laws and regulations or specific policies for each service; otherwise, they shall follow general commercial practices.
Article 3 (Provision of Company Information, etc.)
The Company shall display the following items within the Game Service in a manner that is easily accessible to Members; provided, however, that the Privacy Policy and the Terms may be made available to Members through a linked screen:
Trade name and the name of the representative;
Address of the business location (including an address where Member complaints can be processed);
Telephone number and email address;
Business registration number;
Mail-order business report number;
Privacy Policy;
Terms of Service.
Article 4 (Effectiveness and Amendment of Terms)
① The Company shall post the contents of these Terms within the Game Service or on a linked screen so that Members may easily access them. In this case, significant matters such as service suspension, withdrawal of offer, refunds, termination or cancellation of the contract, and the Company’s disclaimer of liability shall be clearly highlighted in bold type, colors, symbols, or otherwise processed through a separate linked screen for easy identification by the Member.
② If the Company amends these Terms, it shall announce the effective date, details of the amendment, and the reasons for such amendment by posting them within the Game Service or on a linked screen at least seven (7) days prior to the effective date. However, in the event of a change that is unfavorable to Members or constitutes a significant modification, the Company shall announce such changes in the same manner as the main text at least thirty (30) days prior to the effective date and notify the Member in accordance with Article 28, Paragraph 1. In this case, a clear comparison between the pre-amendment and post-amendment contents shall be displayed for the Member’s convenience.
③ When the Company amends these Terms, it shall confirm the Member's consent to the application of the amended Terms after their announcement. When making the announcement or notification under Paragraph 2, the Company shall also announce or notify that the Member shall be deemed to have consented if they do not express their intent to agree or refuse. If a Member does not express their intent to refuse by the effective date of these Terms, they shall be deemed to have consented to the amended Terms. If a Member does not agree to the amended Terms, either the Company or the Member may terminate the Service Use Contract.
④ The Company shall take measures to enable Members to engage in inquiries and responses with the Company regarding the contents of these Terms.
⑤ The Company may amend these Terms to the extent that it does not violate relevant laws and regulations, including the "Act on the Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act."
⑥ In no event shall the Company's total aggregate liability for damages exceed the total amount actually paid by the Member to purchase paid content for the use of the corresponding Service.
Article 5 (Conclusion and Application of Use Contract)
① The Use Contract shall be concluded when an individual who wishes to become a Member (hereinafter referred to as the "Applicant") consents to the contents of these Terms and applies for the use of the Service, and the Company accepts such application.
② In principle, the Company shall accept the application of an Applicant. However, the Company may refuse to accept an application for use that falls under any of the following categories:
Providing false information in the application or failing to meet the requirements for the application;
Accessing the Service through abnormal or circumvention methods (e.g., using VPNs) from countries where the Company does not provide the Service;
Applying for the purpose of engaging in activities prohibited by relevant laws, such as the "Game Industry Promotion Act";
Applying for the purpose of disrupting public peace, order, or social morals;
Intending to use the Game Service for fraudulent or illicit purposes;
Intending to use the Game Service for profit-seeking or commercial purposes;
Other cases where acceptance is deemed inappropriate for reasons equivalent to the preceding subparagraphs.
③ The Company may defer acceptance until the cause is resolved in any of the following cases:
The Company lacks sufficient equipment capacity, has difficulty supporting specific mobile devices, or encounters technical obstacles;
Obstacles occur in the Service, payment of service fees, or payment methods;
Other cases where acceptance of the application is deemed difficult for reasons equivalent to the preceding subparagraphs.
Article 6 (Rules Outside These Terms)
Matters not specified in these Terms and the interpretation thereof shall be governed by relevant laws and regulations, such as the "Act on the Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act," or by general commercial practices.
Article 7 (Operating Policy)
① To implement these Terms, the Company may establish the Game Service Operating Policy (hereinafter referred to as the "Operating Policy") regarding matters delegated by defining a specific scope in these Terms.
② The Company shall post the contents of the Operating Policy within the Game Service or on a linked screen so that Members may easily access them.
③ Any amendment to the Operating Policy shall follow the procedure set forth in Article 4, Paragraph 2. However, if the amendment falls under any of the following categories, prior notice shall be provided in the manner described in Paragraph 2:
Amending matters specifically delegated by defining a scope within these Terms;
Amending matters that are unrelated to the rights and obligations of the Members;
Amending the Operating Policy within a range that is predictable for Members and does not fundamentally differ from the contents set forth in these Terms.
Chapter 2: Personal Information Management
Article 8 (Protection and Use of Personal Information)
① The Company shall strive to protect the personal information of Members in accordance with relevant laws and regulations. The protection and use of personal information shall be governed by the relevant laws and the Company’s Privacy Policy. Provided, however, that the Company’s Privacy Policy does not apply to any linked services other than the Service provided by the Company.
② Depending on the nature of the Service, information used for self-introduction that is not directly linked to the Member's identity—such as nicknames, character images, and status information—may be disclosed to others.
③ The Company shall not provide a Member's personal information to any third party without the Member's prior consent, except when requested by relevant national authorities or government agencies pursuant to applicable laws.
④ The Company shall not be held liable for any damages resulting from the leakage of personal information due to reasons attributable to the Member.
Chapter 3: Obligations of the Parties
Article 9 (Obligations of the Company)
① The Company shall faithfully comply with the exercise of rights and performance of obligations set forth in these Terms and relevant laws in good faith.
② The Company shall maintain a security system to protect personal information (including credit information) so that Members can use the Service safely, and shall disclose and comply with the Privacy Policy. The Company shall ensure that a Member's personal information is not disclosed or provided to any third party, except as otherwise provided in these Terms or the Privacy Policy.
③ For the continuous and stable provision of the Service, the Company shall use its best efforts to repair or restore equipment or data in the event of equipment failure or loss/damage of data during service improvements, unless there are unavoidable reasons such as Force Majeure (acts of God), emergencies, or technical defects/obstacles that are impossible to resolve with current technology.
Article 10 (Obligations of the Member)
① Members shall not engage in any of the following acts in connection with the use of the Service provided by the Company:
Providing false information when applying for use or changing Member information;
Trading, gifting, acquiring, or using virtual assets (IDs, characters, items, game currency, etc.) through services not provided by the Company or through abnormal methods;
Impersonating an employee or operator of the Company, or posting messages or sending emails by stealing another person's identity;
Purchasing paid content by stealing another person's credit card, wired/wireless telephone, bank account, etc., or misappropriating another Member's ID and password;
Unauthorized collection, storage, posting, or dissemination of another Member’s personal information;
Engaging in or inducing gambling or other speculative activities; exchanging or posting obscene or vulgar information; linking to suggestive websites; or transmitting or disseminating words, sounds, writings, pictures, photos, or videos that cause shame, revulsion, or fear to others;
Using the Service for purposes other than its intended use, such as unauthorized commercial use, sales, advertising, promotion, political activities, or election campaigning;
Unauthorized reproduction, distribution, promotion, or commercial use of information obtained through the Service; or exploiting known or unknown bugs to use the Service;
Defrauding others for profit or causing harm to others in connection with the use of the Service;
Infringing upon the intellectual property rights or portrait rights of the Company or others, or defaming or causing damage to others;
Intentionally transmitting, posting, disseminating, or using information (computer programs) prohibited by law from being transmitted or posted, or any viruses, computer codes, files, or programs designed to interfere with, destroy, or impede the normal operation of computer software, hardware, or telecommunications equipment;
Modifying the Application, adding or inserting other programs into the Application, hacking or reverse-engineering servers, leaking or altering source code or Application data, establishing separate servers, or impersonating the Company by arbitrarily altering or misappropriating parts of the website without specific authorization from the Company;
Any other acts that violate relevant laws and regulations or are contrary to public order, morality, or social norms.
② The Member is responsible for the management of their account and mobile device and shall not allow others to use them. The Company shall not be held liable for any damages resulting from the poor management of the mobile device or for consenting to its use by a third party.
③ Members shall set up and manage payment password functions to prevent fraudulent payments in each Open Market. The Company shall not be held liable for any damages caused by the Member's negligence.
④ The Company may establish specific rules for the following acts, and Members shall comply with them:
Names of the Member's account, characters, guilds, and other names used within the game;
Content and methods of chatting;
Usage of community boards and the Service;
Policies for services affiliated with external mobile platforms such as Kakao, Facebook, and Google Plus.
Chapter 4: Service Use and Limitations
Article 11 (Provision of Service)
① The Company shall make the Service available to the Member immediately upon the conclusion of the Use Contract pursuant to Article 5. However, for certain services, the Company may commence the Service from a designated date depending on its operational needs.
② When providing the Game Service, the Company may provide other ancillary services in addition to those set forth in these Terms.
③ The Company may classify Members into different grades and differentiate their use by subdividing the hours of use, the number of uses, and the scope of provided services.
Article 12 (Use of Service)
① The Game Service shall be provided during the hours determined in accordance with the Company's operating policy. The Company shall announce the service hours on the initial screen of the Game Application or through the Game Service notices in an appropriate manner.
② Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Service in any of the following cases. In such cases, the Company shall announce the reason and duration of the suspension in advance on the initial screen of the Game Application or through the Game Service notices. However, if there are unavoidable circumstances that prevent prior notice, the Company may provide notice post-facto:
When necessary for system operation, such as routine system maintenance, server expansion and replacement, or network instability;
When normal service provision is impossible due to power outages, failure of service equipment, surges in service usage, or maintenance/inspection of equipment by telecommunications carriers;
When situations beyond the Company's control occur, such as war, incidents, natural disasters, or equivalent national emergencies (Force Majeure).
③ The Company provides the Service through dedicated applications for mobile devices or through networks. Members may download and install the Application or use the Service through a network, either free of charge or for a fee.
④ In the case of paid content, the Member must pay the fees specified for the corresponding service to use it. When downloading the Application or using the Service through a network, separate charges determined by the Member's subscribed telecommunications carrier may apply.
⑤ Services provided through downloaded applications or networks are optimized for the characteristics of the mobile device or the telecommunications carrier. In the event of a change in mobile device, change of phone number, or international roaming, all or part of the Content may become unavailable, and the Company shall not be held liable in such cases.
⑥ Background processes may be executed for services provided through downloaded applications or networks. In such cases, additional charges may apply based on the characteristics of the mobile device or the telecommunications carrier, and the Company shall not be held liable in connection therewith.
Article 13 (Modification and Discontinuation of Service)
① The Company may modify the Service as necessary for operational or technical reasons to ensure smooth provision of the Game Service, and shall announce such changes within the Game Service prior to the modification. Provided, however, that in cases of unavoidable changes such as bug/error fixes or emergency updates, or if the modification is not substantial, notice may be provided post-facto.
② The Company may discontinue all Services if it is difficult to continue providing the Game Service due to significant management reasons, such as business cessation resulting from business transfer, split, or merger, expiration of the game provision contract, or substantial deterioration in the profit of the corresponding Game Service. In such cases, the Company shall announce the date of discontinuation, reasons, and compensation conditions through the initial screen of the Game Application or a linked screen at least thirty (30) days prior to the date of discontinuation and notify the Member in accordance with Article 28, Paragraph 1.
③ In the case of Paragraph 2, the Company shall refund unused paid items or paid items with remaining usage periods in accordance with Article 25, Paragraph 3.
④ In the case of Paragraph 2, the Company shall establish and operate a dedicated customer response channel for at least thirty (30) days following the discontinuation of the Service to implement the refund procedures set forth in Paragraph 3.
Article 14 (Provision of Information)
The Company shall display information related to probability-based items (loot boxes) that are required to be disclosed under relevant laws, such as the "Game Industry Promotion Act," within the Game Service or on a linked screen. In such cases, the specific method of display shall be in accordance with the relevant laws and regulations.
Article 15 (Collection of Information, etc.)
① The Company may store and retain chat logs between Members, and such information shall be held exclusively by the Company. The Company may access this information only for the purpose of mediating disputes between Members, processing complaints, or maintaining order within the game, and third parties may access it only when authorized by law.
② If the Company or a third party accesses chat information pursuant to Paragraph 1, the Company shall notify the corresponding Member of the reason and scope of access in advance. However, if it is necessary to access this information in connection with the investigation, processing, or confirmation of prohibited acts under Article 10, Paragraph 1, or for the remediation of damage caused by such acts, notice may be provided post-facto.
③ The Company may collect and utilize a Member's mobile device information (settings, specifications, operating system, version, etc.), excluding the Member's personal information, for the smooth and stable operation of the Service and improvement of service quality.
④ The Company may request additional information from a Member for the purpose of service improvement and introduction of services to Members. Members may accept or refuse such requests, and when the Company makes such a request, it shall notify the Member that they have the right to refuse.
Article 16 (Provision of Advertisements)
① The Company may display advertisements within the Game Service in connection with its operation. Furthermore, the Company may transmit advertising information via email, Short Message Service (SMS/LMS), or Push Notifications only to Members who have consented to receive such communications. In this case, the Member may opt out of receiving such information at any time, and the Company shall cease transmission upon the Member's request to opt out.
② Through banners or links provided by the Company, the Service may be connected to advertisements or services provided by third parties.
③ In the event of a connection to third-party advertisements or services pursuant to Paragraph 2, such services are outside the Company's service domain. Therefore, the Company does not guarantee the reliability or safety of such services and shall not be held liable for any damages incurred by the Member arising therefrom, unless the Company has facilitated the occurrence of damage through willful misconduct or gross negligence or has failed to take necessary measures to prevent such damage.
Article 17 (Ownership of Copyrights, etc.)
① All copyrights and other intellectual property rights to the content produced by the Company within the Game Service shall vest in the Company.
② Members shall not use information obtained through the Game Service, in which intellectual property rights vest in the Company or its providers, for commercial purposes or allow third parties to use such information by means of reproduction, transmission, etc. (including editing, publication, performance, distribution, broadcasting, or creation of derivative works) without the prior consent of the Company or the provider.
③ Regarding communications, images, sounds, and all other materials and information (including chat texts) uploaded or transmitted by a Member or other users through the Game Application or the Game Service (hereinafter referred to as "User-Generated Content" or "UGC"), the Member grants the Company permission to use such content under the following methods and conditions:
To use, modify, edit, or transform the corresponding UGC (including but not limited to publication, reproduction, performance, transmission, distribution, broadcasting, or creation of derivative works; such use is permitted in any form, without limitations on duration or geographical territory);
The Company shall not sell, rent, or transfer the UGC for the purpose of trade without the prior consent of the Member who produced the UGC.
④ Regarding the Member's UGC that is not displayed within the game and is not integrated with the Game Service (e.g., posts on general bulletin boards), the Company shall not use such content without the Member's explicit consent, and the Member may delete such UGC at any time.
⑤ If the Company determines that a post or registration within the Service falls under the prohibited acts defined in Article 10, Paragraph 1, the Company may delete, move, or refuse the registration of such post without prior notice.
⑥ A Member whose legal interests have been infringed upon by information posted on bulletin boards operated by the Company may request the Company to delete the information or post a rebuttal. In such cases, the Company shall promptly take the necessary measures and notify the applicant.
⑦ This Article shall remain in full force and effect during the Company's operation of the Game Service and shall continue to apply even after the Member's withdrawal from the Service.
제18조부터 제20조는 유료 콘텐츠의 권리 정의와 유저의 부정행위에 대한 **제재(Sanctions)**를 다룹니다.
글로벌 게임 운영에서 가장 분쟁이 잦은 부분은 **계정 정지(Ban)**와 그에 따른 보상 거부입니다. 이를 법률적으로 명확히 뒷받침할 수 있도록 "회사의 재량"과 "면책"을 강조하여 번역해 드립니다.
Article 18 (Purchase, Usage Period, and Use of Paid Content)
① Paid content purchased by a Member within the Game Service may only be used on the mobile device where the corresponding application was downloaded or installed.
② The usage period for paid content purchased by a Member shall be in accordance with the period specified at the time of purchase. However, if the Service is discontinued pursuant to Article 13, Paragraph 2, the usage period for paid content with no specified duration shall be until the date of discontinuation announced in the service discontinuation notice.
Article 19 (Restrictions on Service Use for Members)
① Members shall not engage in any acts that violate the obligations of Members under Article 10. In the event of such violations, the Company may impose restrictions on the Member's use of the Service, delete related information (texts, photos, videos, etc.), and take other restrictive measures as categorized below. The specific grounds and procedures for such restrictive measures shall be determined by the Operating Policy of each individual game pursuant to Article 20, Paragraph 1:
Partial Restriction of Rights: Restricting certain rights, such as chatting, for a specified period;
Restriction of Character Use: Restricting the use of the Member's character for a specified period or permanently;
Restriction of Account Use: Restricting the use of the Member's account for a specified period or permanently;
Restriction of Member Access: Restricting the Member's access to the Game Service for a specified period or permanently.
② In cases where the restrictive measures under Paragraph 1 are deemed justified, the Company shall not be liable to compensate for any damages incurred by the Member due to such restrictions.
③ The Company may temporarily suspend the use of the Service for a corresponding account until investigations into any of the following grounds are completed:
A legitimate report is received stating that the account has been hacked or misappropriated;
The user is suspected of being an unauthorized program user or part of a "gold farm" (professional illicit activity group);
Other cases where provisional measures for service use are necessary for reasons equivalent to the preceding subparagraphs.
④ After the investigation under Paragraph 3 is completed, in the case of paid Game Services, the Company shall extend the Member's usage time by the duration of the suspension or compensate with equivalent paid services or in-game currency. However, this shall not apply if the Member is found to be responsible for any of the grounds specified in the subparagraphs of Paragraph 3.
Article 20 (Grounds and Procedures for Restrictive Measures)
① The Company shall establish the specific grounds and procedures for restrictive measures under Article 19, Paragraph 1 in its Operating Policy, considering the nature, severity, frequency, and results of the prohibited acts defined in Article 10, Paragraph 1.
② When the Company imposes the restrictive measures set forth in Article 19, Paragraph 1, it shall notify the Member of the following matters in advance. Provided, however, that in cases requiring urgent action, notice may be provided post-facto:
The grounds for the restrictive measures;
The type and duration of the restrictive measures;
The method for filing an appeal (objection) against the restrictive measures.
Article 21 (Appeals Procedure Against Restrictive Measures)
① A Member who wishes to appeal a restrictive measure imposed by the Company shall submit an appeal stating the grounds for the appeal in writing, via email, or by equivalent methods to the Company within fourteen (14) days from the date of receipt of the notice of such measure.
② The Company shall respond to the grounds for the appeal within fifteen (15) days from the date of receipt of the appeal in writing, via email, or by equivalent methods. However, if it is difficult to respond within this period, the Company shall notify the Member of the reason and the expected processing schedule.
③ The Company shall take corresponding measures if the grounds for the appeal are deemed valid.
Chapter 5: Withdrawal of Offer, Refund of Overpayment, and Termination of Use Contract
Article 22 (Payment)
① In principle, the imposition and payment of the purchase price for Content shall follow the policies or methods determined by telecommunications carriers or Open Market operators. Furthermore, limits for each payment method may be established or adjusted according to the policies of the Company or Open Market operators, or government directives.
② If the purchase price for Content is paid in foreign currency, the actual billed amount may differ from the price displayed in the Service's shop due to exchange rates, transaction fees, etc.
Article 23 (Withdrawal of Offer, etc.)
① A Member who has entered into a contract for the purchase of paid Content with the Company may withdraw their offer (request a refund) without any separate fees or penalties within seven (7) days from the later of the purchase date or the date the Content becomes available for use.
② Members may not withdraw their offer against the Company’s intent in the following cases. However, for purchase contracts consisting of divisible Content, this shall not apply to the remaining parts of the divisible Content that do not fall under any of the following:
Paid Content that is used or applied immediately upon purchase;
Content where additional benefits have been provided and such benefits have been used;
Content where opening the package can be deemed as use, or where the utility is determined upon opening, and such opening has occurred.
③ For Content where withdrawal of offer is restricted pursuant to Paragraph 2, the Company shall clearly display such fact in a place easily accessible to the Member, and shall take measures to ensure that the exercise of the Member's right to withdraw is not impeded, such as by providing trial versions (e.g., temporary access, trial use) or information regarding the Content. If the Company fails to take such measures, the Member may withdraw their offer notwithstanding the restrictions in Paragraph 2.
④ Notwithstanding Paragraphs 1 and 2, if the purchased paid Content differs from the content of the display or advertisement or is performed differently from the purchase contract, the Member may withdraw their offer within three (3) months from the date the Content became available, or within thirty (30) days from the date the Member knew or could have known of such discrepancy.
⑤ When a Member withdraws an offer, the Company shall verify the purchase history through the platform provider or Open Market operator. The Company may contact the Member through provided information or request additional evidentiary documents to verify the legitimate reason for withdrawal.
⑥ If a withdrawal is processed pursuant to Paragraphs 1 through 4, the Company shall retrieve the Member's paid Content without delay and refund the payment within three (3) business days. If the Company delays the refund, it shall pay delayed interest calculated by multiplying the delay period by the interest rate prescribed in the "Act on Consumer Protection in Electronic Commerce" and its Enforcement Decree.
⑦ If a minor enters into a purchase contract for Content on a mobile device, the Company shall notify that the minor or their legal representative may cancel the contract if consent from the legal representative was not obtained. However, the contract cannot be canceled if the minor purchased the Content using assets for which disposal was permitted by the legal representative within a defined scope, or if the minor used deception to make the Company believe they were an adult or had obtained the legal representative's consent.
⑧ Whether the party to a purchase contract is a minor shall be determined based on the mobile device used for payment, information on the person who executed the payment, and the name of the payment method owner. The Company may request the submission of documents proving the identity of the minor and the legal representative to verify the legitimacy of the cancellation.
Article 24 (Refund of Overpayment)
① In the event of an overpayment, the Company shall refund such overpayment to the Member. However, if the overpayment occurred due to the Member's negligence without any willful misconduct or negligence on the part of the Company, the actual costs incurred for the refund shall be borne by the Member within a reasonable range.
② Payments through the Application shall follow the payment methods provided by the Open Market operator. If an overpayment occurs during the payment process, the Member shall, in principle, request a refund from the corresponding Open Market operator.
③ Telecommunication charges (call charges, data charges, etc.) incurred by downloading the Application or using network services may be excluded from the scope of the refund.
④ Refunds shall be processed in accordance with the refund policies of each Open Market operator depending on the type of operating system of the mobile device using the Service.
⑤ The Company may contact the Member through the information provided or request necessary information from the Member to process the refund of the overpayment.
Article 25 (Termination of Contract, etc.)
① A Member may terminate the Use Contract at any time by withdrawing from membership if they no longer wish to use the Service. Upon withdrawal, all game usage information held by the Member within the Game Service will be deleted and cannot be recovered.
② The Company may suspend the use of the Service or terminate the Use Contract for a set period by giving prior notice within a reasonable timeframe if there is a significant reason that prevents the maintenance of this Contract, such as the Member engaging in acts prohibited by these Terms or the related Operating Policies.
③ Refunds and compensation for damages pursuant to Paragraphs 1 and 2 shall be handled in accordance with the "Content User Protection Guidelines."
④ To protect the personal information of Members who have not used the Service for one (1) consecutive year from their last date of service use (hereinafter referred to as "Dormant Accounts"), the Company may terminate the Use Contract and take measures such as destroying the Member's personal information. In such cases, the Member shall be notified of the fact that measures such as contract termination and data destruction will be taken, along with the details of the personal information to be destroyed, at least thirty (30) days prior to the date of the action.
Chapter 6: Damages and Disclaimers
Article 26 (Damages)
① If the Company or a Member causes damage to the other party by violating these Terms, the party at fault shall be liable to compensate for such damage. However, this shall not apply in the absence of willful misconduct or negligence.
② In cases where the Company provides individual services to a Member through an alliance agreement with an individual service provider, and the Member has consented to the terms of use for such individual service, the individual service provider shall be liable for any damages incurred by the Member due to the willful misconduct or negligence of the individual service provider.
Article 27 (Disclaimer of Liability)
① The Company shall be exempt from liability for any failure to provide the Service if such failure is caused by Acts of God or other Force Majeure events.
② The Company shall not be held liable for any damages resulting from the maintenance, replacement, routine inspection, or construction of Service-related equipment, or other equivalent reasons, unless such damages are caused by the Company’s willful misconduct or negligence.
③ The Company shall not be held liable for any disruption in the use of the Service caused by reasons attributable to the Member’s willful misconduct or negligence, except in cases where the Member has unavoidable or justifiable reasons.
④ The Company shall not be held liable for the reliability or accuracy of information, materials, or facts posted by a Member in connection with the Service, unless there is willful misconduct or gross negligence on the part of the Company.
⑤ The Company is under no obligation to intervene in any transactions or disputes arising between Members or between a Member and a third party through the Service, and shall not be held liable for any damages arising therefrom.
⑥ The Company shall not be held liable for any damages incurred by a Member in connection with the use of Services provided free of charge, unless such damages are caused by the Company’s willful misconduct or gross negligence.
⑦ The Company shall not be held liable for a Member’s failure to achieve or loss of anticipated profits or benefits expected from the use of the Service.
⑧ The Company shall not be held liable for the loss of a Member’s in-game experience points (XP), ranks, items, or game currency, unless such loss is caused by the Company’s willful misconduct or negligence.
⑨ The Company shall not be held liable for third-party payments resulting from the Member’s failure to manage their mobile device password or passwords provided by Open Market operators, unless caused by the Company’s willful misconduct or negligence.
⑩ The Company shall not be held liable if a Member is unable to use all or part of the Content functions due to a change of mobile device, change of phone number, Operating System (OS) version updates, international roaming, or a change in telecommunications carrier, unless caused by the Company’s willful misconduct or negligence.
⑪ The Company shall not be held liable if a Member deletes Content or Account Information provided by the Company, unless caused by the Company’s willful misconduct or negligence.
⑫ The Company shall not be held liable for any damages incurred by a Guest Member arising from the use of the Service, unless such damages are caused by the Company’s willful misconduct or negligence.
⑬ The Company shall not be held liable for service delays or interruptions caused by failures of external platform providers (Google, Apple, etc.) or cloud service providers (Playfab, etc.), server quota exhaustion, or policy changes, unless there is willful misconduct or gross negligence on the part of the Company.
⑭ The Company shall not be held liable for any transmission failures of game data or payment errors resulting from the Member's unstable mobile device environment or network connection instability.
Article 28 (Notification to Members)
① When the Company notifies a Member, it may do so via the Member's email address, electronic memo, in-game messaging, Short Message Service (SMS/LMS), or other similar methods.
② In the case of notification to all Members, the Company may substitute the notification in Paragraph 1 by posting such notice within the Game Service or presenting a pop-up screen for at least seven (7) days.
Article 29 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Any lawsuit filed regarding a dispute arising between the Company and a Member shall be brought before the court of competent jurisdiction as determined by the procedures set forth in the relevant laws and regulations.
Article 30 (Member Grievance Handling and Dispute Resolution)
① Considering the convenience of Members, the Company shall provide guidance within the Game Service or on a linked screen regarding the methods for submitting opinions or complaints. The Company shall operate dedicated personnel to process such opinions and complaints.
② If an opinion or complaint raised by a Member is objectively recognized as justified, the Company shall promptly process it within a reasonable period. However, if processing is expected to take a long time, the Company shall notify the Member of the reasons for the delay and the processing schedule either through a notice within the Game Service or in accordance with Article 28, Paragraph 1.
③ In the event of a dispute between the Company and a Member that is mediated by a third-party dispute resolution body, the Company shall faithfully demonstrate the measures taken against the Member (such as service restrictions) and may comply with the mediation of such body.
Article 31 (Disclaimers Regarding Platform Delisting and Service Interruption)
① The Company shall not be held liable for any interruption, suspension, or termination of the Service caused by the unilateral decision, policy change, or technical action of external platform providers (including but not limited to Google Play Store, Apple App Store, etc.), such as the removal (delisting) of the Application from the market.
② In the event the Application is removed from the market due to reasons not attributable to the Company's willful misconduct or gross negligence, the Company's obligation to provide updates, technical support, and ancillary services may be limited or terminated without prior notice.
③ The Company shall not be held liable for any loss of game data, virtual assets, or paid content resulting from the Member's inability to download or update the Application due to its removal from the market.
④ All refund requests arising from the removal of the Application by the platform provider shall be governed by the refund policies of the respective Open Market operator. The Company does not guarantee that the platform provider will grant such refund requests.
⑤ The Company shall be exempt from liability if it becomes impossible to provide the Service due to changes in the Terms of Service or Developer Policies of external platforms, which are beyond the Company’s reasonable control.
Article 32 (Termination of Service due to Company Reasons)
① The Company may discontinue the provision of all or part of the Service if it is deemed difficult to continue the Service due to significant business reasons, including but not limited to business transfer, division, or merger; expiration of game distribution contracts; or substantial deterioration in the profitability of the corresponding Service.
② In the event of service termination pursuant to Paragraph 1, the Company shall announce the date of termination and the reasons therefor on the initial screen of the Game Application or a linked screen, and notify the Members at least thirty (30) days prior to the scheduled termination date.
③ Upon the termination of the Service, all game data, including character information, levels, and items (both paid and free), shall be permanently deleted and rendered unrecoverable. The Company shall not be liable for the loss of any virtual assets or data that the Member failed to use or back up prior to the termination date.
④ Regarding unused paid content (items or currency purchased directly with real-world money), the Company shall process refunds in accordance with the Company’s refund policy and relevant laws. However, the following items are not eligible for refund or compensation:
Items or currency provided free of charge through events, rewards, or gameplay;
Paid content that has already been used, applied, or whose usage period has expired;
Paid content that has been used in part (for which a pro-rata refund may be applicable only if mandated by law).
⑤ Following the termination of the Service, the Company’s obligation to provide technical support, customer service, and updates shall immediately cease. The Company shall not be held liable for any indirect, incidental, or consequential damages incurred by the Member arising from the termination of the Service.
Article 33 (Withdrawal of Consent and Deletion of Data)
① A Member may withdraw their consent to the collection and use of personal information at any time. In the event of such withdrawal, the Use Contract shall be deemed terminated, and the Member’s access to the Service will be restricted.
② Upon the withdrawal of consent, the Company shall immediately and permanently delete all of the Member's game data, including but not limited to account information, character progress, purchased items, and virtual currency, in accordance with relevant laws (such as GDPR or the Personal Information Protection Act).
③ The Member acknowledges and agrees that data deleted due to the withdrawal of consent is unrecoverable. The Company shall not be held liable for any loss of virtual assets or progress resulting from the Member's voluntary withdrawal of consent.
④ If a Member requests the "Right to Erasure" (Right to be Forgotten) under the GDPR or other applicable data protection laws, the Company shall process such request according to the procedure set forth in Paragraph 2, and the Service Use Contract shall be simultaneously terminated.
Article 34 (Scope and Limitations of Data Portability)
① Pursuant to applicable data protection laws (such as GDPR Art. 20), a Member may request the Company to provide their personal data in a structured, commonly used, and machine-readable format.
② The "Right to Data Portability" is limited to personal data provided by the Member to the Company based on consent or contract. This right does not include the transfer, migration, or merging of game-related progress, virtual assets (items, currency), or account information to another account within the Service, whether owned by the same Member or a third party.
③ The Company may refuse a request for data portability in the following cases:
When the request is for the purpose of transferring game progress or assets between different accounts to circumvent the Company's Terms of Service;
When the transfer is technically infeasible within the Company's current system architecture;
When the exercise of this right adversely affects the rights and freedoms of others (including the Company’s intellectual property or trade secrets).
④ The Member acknowledges that the data provided under this right is intended for the Member’s personal use or for transmission to another service provider (controller), and does not obligate the Company to provide internal account migration services.
Article 35 (Correction of Information via External Platforms)
① Since the Service utilizes authentication and login systems provided by external platform operators (e.g., Google, Apple), any request to correct, update, or modify basic personal information (such as email addresses, real names, etc.) linked to such accounts must be processed directly through the respective platform provider.
② The Company does not have the technical authority or legal right to modify a Member's personal information held by external platform providers. Therefore, the Company shall not be held liable for any failure to reflect changes in the Member's information if such changes were not first updated in the Member's external platform account.
③ Notwithstanding Paragraph 1, if a Member requests the Company to correct information that is stored exclusively on the Company’s servers (e.g., in-game nicknames, profile settings specific to the Service), the Company shall process such requests in accordance with internal procedures.
Additional Provisions for EU Residents (GDPR)
If you are a resident of the European Economic Area (EEA), you have the following data protection rights under the General Data Protection Regulation (GDPR):
Right of Access (Art. 15): You have the right to request copies of your personal data.
Right to Rectification (Art. 16): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure ("Right to be Forgotten") (Art. 17): Under certain conditions, you have the right to request that we erase your personal data.
Right to Restriction of Processing (Art. 18): You have the right to request that we restrict the processing of your personal data under specific circumstances.
Right to Data Portability (Art. 20): You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
Right to Object (Art. 21): You have the right to object to our processing of your personal data, particularly regarding direct marketing.
Rights related to Automated Decision-Making (Art. 22): You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.
Right to Withdraw Consent (Art. 7(3)): If we are processing your data based on your consent, you have the right to withdraw that consent at any time.