Terms of Service
GIRLS & ZOMBIES
Support and payment inquiries: sqeedservice@gmail.com
Chapter 1 — General Provisions
Article 1 (Purpose)
These Terms set out the rights, obligations, and responsibilities of SQEED (the “Company”) and users concerning the game service provided through mobile devices and its associated networks, websites, and other services (collectively, the “Service”), together with other matters necessary for its use.
Article 2 (Definitions)
① The following definitions apply:
1. “Company” means the business providing services through mobile devices.
2. “Member” means a person who enters into a service agreement under these Terms and uses the Company's services.
3. “Temporary Member” means a person who provides only some information and uses only part of the services. The Company is not responsible for the loss of a Temporary Member's data resulting from changing devices, deleting the app, or similar circumstances.
4. “Mobile Device” means equipment on which content can be downloaded or installed and used, including mobile phones, smartphones, personal digital assistants (PDAs), and tablets.
5. “Account Information” collectively means information provided by a Member, such as membership number, external account information, device information, nickname, profile photo, and friends list, together with game usage information (including characters, items, and levels) and fee payment information.
6. “Content” means all paid or free digital material produced by the Company in connection with the Service and usable on Mobile Devices, including games, network services, applications, in-game currency, and game items.
7. “App Store” means an electronic commerce environment established to enable the installation of game content and payments on Mobile Devices.
8. “Application” means any program downloaded or installed on a Mobile Device to use the Company's services.
9. “Game Service” means a game run by a Member on a Mobile Device and its associated services.
② Terms not defined in paragraph ① are interpreted according to applicable laws and the policies of the relevant service or, where neither provides a definition, general commercial practices.
Article 3 (Company Information)
The Company displays the following information within the Game Service so that Members can readily identify it. The Privacy Policy and these Terms may be made available through a linked page.
1. Business name and the representative's name.
2. Business address, including an address where Member complaints can be handled.
3. Telephone number and email address.
4. Korean business registration number.
5. Korean mail-order sales business notification number.
6. Privacy Policy.
7. Terms of Service.
Article 4 (Effect and Amendment of the Terms)
① The Company posts these Terms within the Game Service or on a linked page. Important provisions, including service interruption, withdrawal from purchases, refunds, cancellation or termination of agreements, and the Company's disclaimers, are clearly highlighted using bold text, colors, symbols, or a separate linked page.
② When amending these Terms, the Company states the effective date, changes, and reasons and announces them within the Game Service or on a linked page at least 7 days before they take effect. Changes that are disadvantageous to Members or material are announced at least 30 days in advance and notified by a method specified in Article 28, paragraph ①. The previous and amended provisions are clearly compared.
③ After announcing amendments, the Company checks whether Members agree to them. When giving the announcement or notice under paragraph ②, the Company may also state that failure to expressly accept or reject the amended Terms may be treated as acceptance. If a Member does not reject them by the effective date, the Member may be deemed to have agreed. If the Member does not agree, either the Company or the Member may terminate the service agreement.
④ The Company provides a way for Members to ask questions about these Terms and receive answers.
⑤ The Company may amend these Terms to the extent permitted by applicable laws, including Korea's Act on Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and Content Industry Promotion Act.
⑥ The total damages payable by the Company may not exceed the purchase price the user paid for paid Content to use the Service.
Article 5 (Formation and Application of the Agreement)
① A service agreement is formed when a person wishing to become a Member (an “Applicant”) agrees to these Terms, applies to use the Service, and the Company accepts the application.
② The Company generally accepts applications, but may refuse an application in the following circumstances:
1. The application contains false information or does not meet the application requirements.
2. The Applicant uses irregular or circumvention methods from a country where the Company does not provide the Service.
3. The application is intended for activities prohibited by applicable laws, including Korea's Game Industry Promotion Act.
4. The Applicant intends to harm public order or public morals.
5. The Applicant intends to use the Game Service for improper purposes.
6. The Applicant intends to use the Game Service for profit.
7. Other comparable circumstances make acceptance inappropriate.
③ The Company may defer acceptance until the cause is resolved if:
1. There is insufficient capacity, supporting a particular Mobile Device is difficult, or a technical problem exists.
2. A problem affects the Service, service fees, or payment methods.
3. Other comparable circumstances make acceptance difficult.
Article 6 (Matters Not Addressed)
Matters not addressed in these Terms and their interpretation are governed by applicable laws, including Korea's Act on Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and Content Industry Promotion Act, or by commercial practices.
Article 7 (Operating Policies)
① Matters necessary to apply these Terms, and matters expressly delegated for separate regulation within a specified scope, may be set out in the Game Service's operating policies (the “Operating Policies”).
② The Company posts the Operating Policies within the Game Service or on a linked page.
③ Amendments follow Article 4, paragraph ②. However, advance announcement by the method in paragraph ② of this Article is sufficient for:
1. Amendments to matters expressly delegated by these Terms within the specified scope.
2. Matters unrelated to Members' rights and obligations.
3. Changes that do not fundamentally differ from these Terms and are reasonably foreseeable by Members.
Chapter 2 — Personal Information Management
Article 8 (Protection and Use of Personal Information)
① The Company endeavors to protect Members' personal information according to applicable laws. Its protection and use are governed by those laws and the Company's Privacy Policy. That policy does not apply to linked services outside the Company's services.
② Depending on the nature of the Service, self-introduction information that is not personal information, such as nicknames, character images, and status information, may be public.
③ The Company does not provide Members' personal information to others without the individual's consent, except for requests from competent public authorities as provided by law.
④ The Company is not responsible for damage caused by a disclosure of personal information attributable to the Member.
Chapter 3 — Obligations of the Parties
Article 9 (Company Obligations)
① The Company complies in good faith with applicable laws and these Terms when exercising its rights and fulfilling its obligations.
② To enable safe use, the Company establishes a security system to protect personal information, including credit information, and publishes and complies with its Privacy Policy. Except as specified in these Terms and that policy, it prevents the disclosure or provision of Members' personal information to third parties.
③ To provide continuous and stable service, if equipment fails or data is lost or damaged during service improvements, the Company makes its best efforts to repair or restore it without delay, except where unavoidable circumstances exist, such as natural disasters, emergencies, or faults or defects that cannot be resolved using available technology.
Article 10 (Member Obligations)
① Members must not:
1. Provide false information when applying or changing membership information.
2. Buy, sell, gift, obtain, or use virtual assets (IDs, characters, items, in-game currency, etc.) through services not provided by the Company or through irregular methods.
3. Impersonate Company employees or operators, misuse another person's name in posts or emails, impersonate another person, or falsely describe relationships with others.
4. Misuse another person's credit card, landline or mobile phone, bank account, or other means to purchase paid Content, or use another Member's ID or password without authorization.
5. Collect, store, publish, or distribute other Members' personal information without authorization.
6. Engage in or encourage gambling or speculative activities; exchange or publish obscene or vulgar information; link to obscene websites; send or distribute words, sounds, text, pictures, photographs, or videos that cause shame, disgust, or fear; or otherwise use the Service in a similarly unhealthy manner.
7. Use the Service without authorization for purposes other than its intended use, including profit, business, advertising, promotion, political activities, or election campaigns.
8. Reproduce, distribute, disseminate, or commercially use information obtained through the Service without authorization, or exploit known or unknown bugs.
9. Deceive others for gain or harm others in connection with using the Service.
10. Infringe the intellectual property rights, image rights, or reputation of the Company or others, or cause them damage.
11. Intentionally transmit, publish, distribute, or use information whose transmission or publication is legally prohibited, including programs, or viruses, code, files, or programs designed to interfere with or destroy the normal operation of software, hardware, or telecommunications equipment.
12. Without special authorization, modify the Application, add programs, hack or reverse-engineer servers, disclose or alter source code or Application data, establish separate servers, or alter or appropriate parts of a website to impersonate the Company.
13. Engage in other conduct contrary to applicable laws, public morals, or generally accepted social standards.
② Members are responsible for managing their accounts and Mobile Devices and must not allow others to use them. The Company is not responsible for damage resulting from inadequate management or permission given to others.
③ Members must configure and manage each App Store's payment password to prevent improper payments. The Company is not responsible for damage caused by a Member's carelessness.
④ The Company may establish specific rules that Members must follow concerning:
1. Account names, character names, guild names, and other in-game names.
2. Chat content and methods.
3. Use of forums and the Service.
4. Policies of services partnered with external mobile platforms such as Kakao, Facebook, and Google+.
Chapter 4 — Service Use and Restrictions
Article 11 (Provision of the Service)
① The Company enables use immediately after the agreement is formed under Article 5. Certain services may instead begin on a designated date as needed.
② The Company may provide additional services alongside those described in these Terms.
③ The Company may classify Members and differentiate usage times, frequency, and service scope.
Article 12 (Use of the Service)
① The Game Service is provided during the hours set by the Company's business policy, appropriately communicated on the Application's opening screen or in service notices.
② The Company may temporarily suspend all or part of the Service in the following cases, announcing the reason and duration in advance on the opening screen or in notices. If advance notice is unavoidably impossible, notice may be given afterward.
1. Operational needs such as scheduled maintenance, server expansion or replacement, or network instability.
2. Normal provision is impossible due to power outages, equipment failures, excessive traffic, or maintenance or inspection of telecommunications infrastructure providers' equipment.
3. Circumstances outside the Company's control, such as war, civil disturbance, natural disasters, or comparable national emergencies.
③ The Service is provided through a dedicated mobile Application or a network. Members may download and install the Application or access the network to use the Service free of charge or for a fee.
④ Paid Content requires payment of the stated price. Downloading the Application or using the Service over a network may incur separate charges set by the Member's telecommunications provider.
⑤ An installed Application or network service is provided according to the characteristics of the Mobile Device or provider. Changes of device or telephone number and international roaming may make all or part of the Content unavailable; the Company is not responsible for this.
⑥ The Application or network service may run background tasks that incur additional charges depending on the device or provider; the Company is not responsible for those charges.
Article 13 (Changes and Discontinuation)
① The Company may change the Service for operational or technical needs and announces the change within the Game Service beforehand. Bug fixes, urgent updates, other unavoidable changes, and non-material changes may be announced afterward.
② The Company may discontinue the entire Game Service when serious business reasons make continuation difficult, such as closure following a business transfer, division, or merger, expiry of a game provision contract, or a significant deterioration in profitability. It announces the date, reasons, and compensation terms on the opening screen or a linked page at least 30 days beforehand and notifies Members by a method in Article 28, paragraph ①.
③ Eligibility, scope, and procedures for refunding paid Content on discontinuation follow applicable laws and the App Store policies applicable to the transaction. Purchase-price refunds are handled under Article 23.
④ After discontinuation, the Company maintains a dedicated contact channel or other customer assistance arrangements for at least 30 days to carry out the refund procedures in the preceding paragraph.
Article 14 (Information Provided)
The Company displays information about randomized items that must be disclosed under applicable laws, including Korea's Game Industry Promotion Act, within the Game Service or on a linked page. The manner of disclosure follows those laws.
Article 15 (Collection of Information)
① The Company may record and retain chats between Members, and only the Company holds this information. It may access the information only for dispute mediation, complaint handling, or maintaining order in the game. Third parties may access it only when legally authorized.
② Before the Company or a third party accesses chat information, the Company informs the relevant Members of the reason and scope. Notice may be given afterward if access is necessary to investigate, handle, or confirm prohibited conduct under Article 10, paragraph ①, or remedy harm resulting from it.
③ For stable operation and quality improvement, the Company may collect and use device information that is not personal information, such as settings, specifications, operating system, and version.
④ The Company may request additional information to improve or introduce the Service to Members. Members may accept or decline, and the Company informs them that they may decline.
Article 16 (Advertising)
① The Company may display advertisements in the Game Service. Advertising messages by email, LMS/SMS, push notifications, or similar means are sent only to Members who have consented. Members may refuse further receipt at any time, after which the messages stop.
② Banners or links may lead to third-party advertising or services.
③ Those services are outside the Company's service scope. The Company does not guarantee their reliability or stability or accept responsibility for resulting damage, except where its intent or gross negligence facilitates the damage or it fails to take preventive measures.
Article 17 (Copyright and Other Rights)
① Copyright and other intellectual property rights in Content created by the Company belong to the Company.
② Without prior consent, Members must not use for profit, or allow others to use, information obtained from the Service whose intellectual property belongs to the Company or a provider, through reproduction, transmission, or other means, including editing, publication, public performance, distribution, broadcasting, and creation of derivative works.
③ Members permit the Company to use, on the following terms, communications including chat text, images, sounds, and all materials and information displayed in the game or uploaded or transmitted by Members or other users through the Application or Game Service in connection with the game (“User Content”):
1. Use, changes to editing format, and other modifications in any form, including publication, reproduction, performance, transmission, distribution, broadcasting, and creation of derivative works, without time or territorial limits.
2. No sale, rental, or transfer of User Content for transactional purposes without the creator's prior consent.
④ User Content not displayed in the game or integrated with the Game Service, such as general forum posts, is not used without the Member's express consent. Members may delete such content at any time.
⑤ The Company may delete, move, or refuse to register posts it considers contrary to Article 10, paragraph ①, without prior notice.
⑥ Members whose legally protected interests are infringed by information posted on the Company's forums may request its removal or publication of a rebuttal. The Company promptly takes necessary action and informs the requester.
⑦ This Article applies during operation of the Game Service and continues after a Member leaves.
Article 18 (Purchase, Duration, and Use of Paid Content)
① Paid Content purchased in the Game Service may be used only on the Mobile Device on which the relevant Application was downloaded or installed.
② Its duration is the period stated at purchase. If the Service is discontinued under Article 13, paragraph ②, Content without a fixed duration is usable only until the discontinuation date stated in the announcement.
Article 19 (Restrictions on Use)
① Members must not violate Article 10. If they do, the Company may impose restrictions in the categories below, delete related information (text, photos, videos, etc.), or take other measures. Specific reasons and procedures are set out in each game's Operating Policies under Article 20, paragraph ①.
1. Temporary restriction of particular permissions, such as chat.
2. Temporary or permanent restriction of character use.
3. Temporary or permanent restriction of account use.
4. Temporary or permanent restriction of the Member's use of the Game Service.
② If a restriction is justified, the Company does not compensate for resulting damage.
③ The Company may suspend an account until an investigation is complete if:
1. A legitimate report of account hacking or misappropriation is received.
2. Illegal programs or other unlawful activities, such as mass account farming operations, are suspected.
3. Comparable circumstances require provisional measures.
④ After the investigation, for paid Game Services, the Company extends usage time by the suspension period or provides equivalent paid services or credits. This does not apply if the grounds in the preceding paragraph are confirmed against the Member.
Article 20 (Reasons and Procedures for Restrictions)
① The Company sets out reasons and procedures for Article 19, paragraph ①, in the Operating Policies, considering the nature, severity, frequency, and consequences of prohibited conduct under Article 10, paragraph ①.
② It provides advance notice of the following, or notice afterward in urgent cases:
1. The reason for the restriction.
2. Its type and duration.
3. How to object.
Article 21 (Objections to Restrictions)
① A Member wishing to challenge a restriction must submit a reasoned objection to the Company in writing, by email, or by an equivalent method within 14 days of notification.
② The Company responds in writing, by email, or by an equivalent method within 15 days of receipt. If this is not possible, it states the reason and handling schedule.
③ If the objection is justified, the Company takes corresponding action.
Chapter 5 — Withdrawal, Overpayments, and Termination
Article 22 (Payment)
① In-app purchases are made through the payment system of the App Store used for purchase, such as Google Play or Apple App Store. Billing, collection, cancellation, and execution of refunds are handled through that system according to applicable laws and the store's policies and procedures. Payment limits may be set or adjusted according to law and the policies of the store or payment provider.
② For foreign-currency payments, exchange rates and fees may cause the amount charged to differ from the price displayed in the game's shop or elsewhere.
Article 23 (Withdrawal, Cancellation, and Refunds)
① Request periods, eligibility, grounds for restriction, scope, and procedures for withdrawal, cancellation, and refunds follow the policies of the purchasing App Store (Google Play or Apple App Store) applicable to the transaction and applicable laws. Mandatory legal provisions that cannot be varied by agreement take priority. The Company does not establish a separate uniform deadline for requesting or completing refunds in these Terms.
② Members may use the purchasing store's official refund process. Apple App Store purchases follow Apple's official request and review process; Google Play purchases follow Google Play's procedures and policies. If the store directs the Member to the developer, or Company verification or action is needed, Members may contact sqeedservice@gmail.com.
③ Cancellation and repayment of the purchase price are generally processed through the purchasing store's payment system. The Company generally does not return the price by separate bank transfer or another method outside the store. It does not guarantee the store's decision or when the refund will appear on the payment method. However, it complies with any refund obligations or processing deadlines imposed on it by law.
④ The Company verifies purchases and payment errors, takes necessary refund action, and responds to store documentation requests according to applicable laws and store policies. It may request order numbers, purchase records, and other evidence to the extent necessary. It does not uniformly guarantee additional refunds independent of those policies and laws.
⑤ Purchases by minors without a legal representative's consent, unauthorized or duplicate payments, undelivered or improperly supplied Content, and used, opened, or partially used Content likewise follow the store policies and laws applicable to the transaction. The Company does not establish separate uniform approval or refusal criteria for these situations.
⑥ Items, currency, and other benefits granted by a refunded purchase may be recovered or restricted according to law and store policies. The same rules govern the scope of refunds and recovery for products containing both free and purchased components.
⑦ This Article does not exclude or limit Members' statutory withdrawal, cancellation, or refund rights, or the Company's legal obligations, including refunds, late-payment interest, and customer support. The store's handling of payments and refunds does not, by itself, transfer all the Company's legal obligations to the store.
⑧ Official policies and instructions are available below. If addresses or procedures change, follow the store's current official instructions.
1. Google Play refund policy: https://support.google.com/googleplay/answer/2479637?hl=en
2. Apple refund instructions: https://support.apple.com/en-us/118223
3. Apple refund requests: https://reportaproblem.apple.com/
Article 24 (Overpayments and Payment Errors)
① For duplicate charges, incorrect amounts, or other overpayments or payment errors, Members may use the purchasing store's official support and refund process or contact the Company's support email.
② Verification, cancellation, refund scope, deadlines, and methods follow Article 23, the store policies applicable to the transaction, and applicable laws. The Company assists with necessary purchase verification and action through the store.
③ The Company does not impose its own separate uniform processing or refund fees for overpayments. Responsibility for costs and any permissible deductions follow law and the store policies applicable to the transaction.
④ Communications charges billed separately by telecommunications providers are distinct from in-app purchase prices. Their cancellation and refund follow the provider's policies and applicable laws.
Article 25 (Termination)
① Members may terminate the agreement at any time by withdrawing their membership if they no longer wish to use the Service. All their game usage information is deleted and cannot be recovered.
② If a Member engages in conduct prohibited by these Terms or the Operating or Service Policies, or another serious reason makes the agreement unsustainable, the Company may, after giving a demand for compliance with reasonable advance notice, suspend use for a specified period or terminate the agreement.
③ Refunds and damages in these cases follow applicable laws and Korea's Guidelines for the Protection of Content Users. Purchase-price refunds are processed through the purchasing store under Article 23.
④ To protect the personal information of Members who have not used the Service for one consecutive year since their last use (“Inactive Accounts”), the Company may terminate the agreement and destroy personal information. It gives notice of the measures and the information to be destroyed at least 30 days before taking action.
Chapter 6 — Damages and Disclaimers
Article 26 (Damages)
① If the Company or a Member violates these Terms and causes damage to the other party, it must compensate for that damage, except where there is no intent or negligence.
② If the Company provides a separate service in partnership with an independent provider and a Member, after agreeing to that service's terms, suffers damage caused by the provider's intent or negligence, that provider is responsible.
Article 27 (Company Disclaimers)
① The Company is not responsible for inability to provide the Service due to natural disasters or equivalent force majeure.
② It is not responsible for damage from equipment maintenance, replacement, periodic inspection, construction, or comparable causes, except for its own intent or negligence.
③ It is not responsible for usage problems caused by a Member's intent or negligence, except where the Member has an unavoidable or justified reason.
④ It is not responsible for the reliability or accuracy of Members' posted information or materials unless it acts intentionally or with gross negligence.
⑤ It has no obligation to intervene in transactions or disputes between Members or others arising through the Service and is not responsible for resulting damage.
⑥ It is not responsible for damage related to free services, except for its own intent or gross negligence.
⑦ It is not responsible for Members failing to obtain or losing expected benefits.
⑧ It is not responsible for losses of experience, rank, items, or in-game currency, except for its own intent or negligence.
⑨ It is not responsible for third-party payments resulting from a Member's failure to manage device or store passwords, except for its own intent or negligence.
⑩ It is not responsible for functions becoming unavailable due to changes of device, phone number, operating system version, international roaming, or telecommunications provider, except for its own intent or negligence.
⑪ It is not responsible when Members delete Content or Account Information, except for its own intent or negligence.
⑫ It is not responsible for damage suffered by Temporary Members through service use, except for its own intent or negligence.
⑬ It is not responsible for delays or interruptions caused by failures, exceeded server quotas, or policy changes of external platforms (Google, Apple, etc.) or cloud providers (PlayFab, etc.), except for its own intent or gross negligence.
⑭ It is not responsible for game data transmission failures or payment errors caused by the Member's device environment or unstable network connection.
Article 28 (Notices)
① The Company may notify Members by email, electronic notes, in-game messages, LMS/SMS, or similar methods.
② For notices to all Members, posting in the Game Service for at least 7 days or presenting pop-up notices, among other methods, may replace individual notification.
Article 29 (Governing Law and Jurisdiction)
These Terms are governed by and interpreted under the laws of the Republic of Korea. Court proceedings between the Company and a Member are brought before the court having jurisdiction under legally prescribed procedures.
Article 30 (Complaints and Disputes)
① Inquiries or complaints about use, payment errors, and refund procedures may be sent to sqeedservice@gmail.com. The Company explains contact methods in the Game Service or on a linked page and performs the verification and response appropriate to the inquiry.
② It promptly handles opinions or complaints that are objectively justified within a reasonable period. If more time is required, it announces the reason and schedule in the game or notifies the Member under Article 28, paragraph ①.
③ In mediation by a third-party dispute resolution body, the Company substantiates in good faith the measures taken, including restrictions, and may follow the mediation outcome.
Article 31 (Store Removal and Service Interruption)
① The Company is not responsible for failures, interruptions, or termination caused by unilateral decisions, policy changes, or technical measures of external platforms such as Google Play and Apple App Store, including removal or blocking of the Application.
② If removal does not result from the Company's intent or gross negligence, obligations to provide updates, technical support, and associated services may be limited or terminated without advance notice.
③ It is not responsible for losses of game data, virtual assets, or paid Content caused by inability to download or update the Application following removal.
④ Related refunds follow applicable laws and the store's policies and procedures and are processed through its payment system under Article 23. The Company assists with necessary verification and action. It does not guarantee approval of every request, but this does not limit Members' legal rights or the Company's legal obligations.
⑤ The Company is exempt from responsibility where changes to external platform terms or developer policies beyond its reasonable control make the Service impossible to provide.
Article 32 (Closure for Company Reasons)
① The Company may discontinue all or part of the Service if serious business reasons make continuation difficult, such as closure following a business transfer, division, or merger, expiry of the provision contract, or a significant deterioration in profitability.
② It announces and notifies the date and reasons on the Application's opening screen or a linked page at least 30 days before closure.
③ All game data, including characters, levels, and paid and free items, is permanently deleted and cannot be recovered. The Company is not responsible for loss of virtual assets or data that Members did not use or back up beforehand.
④ Refund eligibility, calculation, treatment of unused, partially used, expired, and free components, request periods, and procedures follow applicable laws and the store policies applicable to the transaction. Refunds are processed through the store under Article 23, and the Company performs required verification and action. It does not establish separate uniform criteria for full refunds or exclusions.
⑤ Updates and general technical support may cease after closure. However, during the customer contact period under Article 13, paragraph ④, the Company accepts inquiries about refunds and closure and fulfills its legal refund, dispute-handling, and other obligations. This provision does not exclude or limit Members' legal rights or the Company's legal liability.
Article 33 (Withdrawal of Consent and Data Deletion)
① Members may withdraw consent to the collection and use of personal information at any time. The agreement is then deemed immediately terminated, and access to the Service is restricted.